Do this phone come with pre-installed OS 4.1.1 or we have to update it ourself? Do this phone have chinese language? What if the phone is broken/cracked during the delivery, do we get a replacement without cost and without shipping cost? reply:this phone pre-installed android 4.1.1.this phone have chinese and other 35 countries language.we pack the phone very well(we do this things every day,have good experiences of how to avoid brutal shipping).also shipping have insurance....